By browsing on our website, you are agreeing to our cookies policy.

The airline offers 10 flights a week from Heathrow to Shanghai, as well as a daily service between Heathrow and Beijing The airline offers 10 flights a week from Heathrow to Shanghai, as well as a daily service between Heathrow and Beijing

British Airways Doubles Chinese Cabin Crew

British Airways is doubling the number of Chinese cabin crew on its flights to and from China, in order to better serve its Chinese customers.

On any of the 17 flights a week that the airline operates between the UK and China, four cabin crew members will be Chinese nationals, accounting for over a third (36 percent) of the total cabin crew onboard.

The four members are fluent in Mandarin, which significantly helps customers who do not speak English, or have English as their first language.

The doubling of the number of Chinese cabin crew on each flight is being made possible by a significant recruitment drive in China, with British Airways looking to recruit 26 cabin crew based in Beijing, and 44 based in Shanghai.

Noella Ferns, executive vice president, greater China, British Airways, said, “We appreciate our Chinese customers have a choice when they fly to and from the UK so we hope these changes, alongside the increase in the number of Mandarin-speaking customer services representatives at our home in Heathrow, will make their journeys as smooth as possible.”